Avanade Inc. Dynamics/CRM Business Analysis-Northeast region in Boston, Massachusetts

Microsoft has heightened the importance and expectation for CRM solutions. As Microsoft's leading Dynamics CRM solution provider, Avanade combines extensive implementation expertise, leading practices, and user experience design with the strength, stability and power of Microsoft Dynamics CRM software enabling companies to maximize the business value of their CRM Solution. Across the globe and in multiple industries, Avanade helps enterprises create superior customer experiences, deepen customer relationships and maximize business agility.

About the role

As a Leader of CRM Project/Program Management, you will ensure that Avanade delivers promised business case value and meets client expectations. You will provide support during the sales, estimating, planning, mobilization, execution and closure phases of projects. Over a project’s life, you will communicate status with regular frequency, manage risks and issues and monitor financial performance.

Day-to-day, you will:

  • Balance scope, schedule, budget, quality and risks

  • Develop, implement and maintain a detailed project work plan to ensure on-time, on-budget and quality outcomes

  • Develop traceable requirements

  • Develop and implement change management and change enablement processes

  • Cultivate strong customer relationships

  • Manage Avanade and subcontractor staff

Engage with partners and onshore, offshore and near-shore workforces.

Qualifications

About you

You are a CRM wizard and motivational leader. You are a proud detail-obsessed multitasker. You know how to create and power through a project plan, resolving problems along the way and keeping multiple stakeholders involved. You are at home with enterprise technology and understand what’s involved in bringing a software development project to successful conclusion.

Your technical skills and knowledge likely include:

  • Demonstrated ability to think and work systematically and logically

  • Basic knowledge of contract terms

  • Proven skills in customer expectations management

  • Working knowledge of at least one software development methodology

  • Working knowledge of Microsoft platform technologies

  • In-depth knowledge of Microsoft Project

  • Working knowledge of earned value reporting.

Your other skills and knowledge likely include:

  • Clear and concise oral and written communication

  • Results-oriented, self-directed ability to drive change in an unstructured environment

  • Good client interface and presentation skills

  • Business acumen

  • Time management skills

  • Customer-oriented attitude and good interpersonal skills.

You likely have two to four years of consulting project management experience. Your education includes a Bachelor’s Degree in business or an IT-related field and possibly a Project Management Institute (PMI) Certified Associate in Project Management (CAPM) certification.

Your technical skills include:

  • Extensive knowledge of CRM systems and business solution implementations

  • Demonstrable experience in business process reengineering

  • Knowledge of CRM issue diagnosis and troubleshooting

  • Demonstrated ability to think and work systematically and logically

  • Basic knowledge of contract terms

  • Proven skills in customer expectations management

  • Working knowledge of at least one software development methodology

  • Working knowledge of Microsoft platform technologies

  • In-depth knowledge of Microsoft Project

  • Working knowledge of Earned Value reporting

Other skills and knowledge

  • Clear and concise oral and written communication

  • Results oriented / self-directed ability to drive change in unstructured environment

  • Good client interface and presentation skills

  • Business acumen

  • Time management skills

  • Customer oriented attitude and good interpersonal skills

About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 27,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com at http://www.avanade.com/ .

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

Requisition ID - 53976

Avanade is the leading provider of innovative digital and cloud-enabling services, business solutions and design-led experiences, delivered through the power of people and the Microsoft ecosystem. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation and has 30,000 professionals in 24 countries. Visit us at www.avanade.com.

Category: CRM

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

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The Pay Transparency Policy is available here:

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Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at careers@avanade.com or call (206) 239-5610 and let us know the nature of your request and your contact information.

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