Avanade Inc. CRM Functional Lead in London, United Kingdom

As a CRM Business Analysis Manager, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of leadership and advisory services around project management, business process development, implementation support, and end-user training as required. Additionally, you will lead project planning, implementation, and requirements gathering efforts across CRM projects to work through complex problems.

Qualifications

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a great leader, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.

Technical Requirements:

  • Extensive knowledge of CRM Systems and business solution implementations

  • Demonstrable experience in Business Process Reengineering (BRP)

  • Knowledge of CRM issue diagnosing and troubleshooting

  • Experience with specific technologies as specified by hiring manager

Non-Technical Requirements:

  • Experience consulting with external clients on complex projects, including in leadership roles

  • Experience working with global teams on CRM technology implementation and maintenance projects

  • Experience working with offshore teams to facilitate project work

  • Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

Requisition ID - 53690

Avanade is the leading provider of innovative digital and cloud-enabling services, business solutions and design-led experiences, delivered through the power of people and the Microsoft ecosystem. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation and has 30,000 professionals in 24 countries. Visit us at www.avanade.com.

Category: CRM

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