Avanade Inc. Grp Mgr, CRM Project Mgmt in London, United Kingdom

DYNAMICS 365 MANAGED SERVICES BSA

The Dynamics 365 for Sales (CRM) MANAGED SERVICES Business Solution Architect (“BSA”) is responsible for driving revenue through prospecting, acquisition, development and expansion of customer opportunities. The BSA will provide technical and solution envisioning expertise to internal teams across Avanade sales teams globally. Within our Dynamics 365 Managed Services portfolio, the BSA will help develop and execute sales strategies, drive proposal efforts and provide technical sales support. The BSA will specialize in CRM Solutions and therefore, provide deep expertise in lead qualification, opportunity assessment, opportunity development and proposal development.

Scope of Responsibility:

Primary technical contact on Dynamics 365 Managed Services client engagements.

Writes elegant, simple and maintainable code that solves our clients’ business support problems.

Consults, advising our clients and internal stakeholders on the best uses of technology to solve problems and assist the users.

Ownership for the technical approach and estimation of a proposal during the sales process.

Present technical approach and solutions to C-level clients.

Execute strategic Managed Services engagements including: User support, hypercare, upgrades, and enhancements.

Design, scope, organize and deliver training events for both client-facing and internal.

Operate in a senior technology advisory capacity to CxOs and their senior leadership.

Learn our client's business, their organization, systems, challenges and goals.

Participate in, and lead stakeholder brainstorming, technical planning and design sessions. You're not just a passive observer, but an active contributor and facilitator.

Craft the technical vision by mapping support requirements to technical solutions, communicated through functional and technical design documents.

Articulate execution strategy through service improvements, roadmaps, and estimates.

Build prototypes and managed services proofs of concept to validate technical decisions.

Lead client facing & internal training (technology training and/or application specific-training).

Potentially work on more than one project concurrently (3-4 projects at a maximum).

Opportunity to grow into a leadership role, including driving technical thought leadership and taking on people management responsibilities.

Qualifications

Desired Experience:

  • 5+ years professional experience in Pre-sales, Team Lead and/or Architect.

  • 5+ years professional experience in managed services sales or delivery

  • Comfortable in ITIL or equivalent controls.

  • Comfortable in SIAM governance and have exposure to ICC-managed teams.

  • Experience as a consultant, working with external clients.

  • Demonstrated leadership abilities.

  • Experience mentoring and/or managing others.

  • You are a managed services technologist at heart, who loves to think high-level, while still being able to get your hands dirty when needed.

  • You have a strong 'traditional' computer science and web development foundation.

  • You are personable, enthusiastic, a strong communicator and detail-oriented.

  • You have shown you can rise to the challenge, think on your feet and problem solve.

  • You are a diplomat at heart.

  • You have the ability to work in high pressure situations with demanding clients under tight timelines while keeping your cool.

  • You are flexible with travel.

Education:

Bachelor’s Degree in Information Technology, Business, Sales or Marketing strongly preferred.

About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 30,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

Requisition ID - 54559

Avanade is the leading provider of innovative digital and cloud-enabling services, business solutions and design-led experiences, delivered through the power of people and the Microsoft ecosystem. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation and has 30,000 professionals in 24 countries. Visit us at www.avanade.com.

Category: CRM

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

The EEO is the Law poster is available here:

http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf

and here:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf.

The Pay Transparency Policy is available here:

http://www.dol.gov/ofccp/pdf/EO13665PrescribedNondiscriminationPostingLanguageJRFQA508c.pdf.

Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at careers@avanade.com or call (206) 239-5610 and let us know the nature of your request and your contact information.

By using this site, you agree that we can place Cookies on your device. See our Job Applicant Data Privacy Statement and Cookies statement.